Choosing the right Managed Print Service (MPS) can significantly impact your business's operational efficiency and cost-effectiveness. This guide explores key factors to consider to ensure you get the best deal.
1. Scalability: Planning for Future Growth
When selecting a Managed Print Service, it's crucial to consider scalability. As your business grows, your printing needs will likely increase. A scalable MPS can adapt to these changes without requiring you to switch providers or undergo significant contract revisions. We recommend asking providers who some of their largest clients are. This can give you confidence that they have the capacity to scale not only in device features, but also in staffing resources, supply management, and the overall volume of equipment your business may require in the future.
Scalability isn’t just about handling growth in numbers; it’s also about accommodating evolving functionality. Maybe right now you don’t see the need for a stapler and hole puncher attachment, or a fax board/eFaxing option, but down the road you might. Partnering with a provider that can seamlessly add these enhancements ensures your print environment grows with you, rather than locking you into outdated solutions.
2. Local Support: Quick Repairs and Minimal Downtime
One of the most critical factors in choosing an MPS is the availability of local support. Having a service provider that can offer quick repairs and maintenance within a short timeframe, ideally under four hours, can drastically reduce downtime and keep your business operations running smoothly.
Local support not only means faster response times but also a more personalized service. Technicians who are familiar with your setup and needs can provide more accurate and efficient troubleshooting, ensuring that any issues are resolved promptly and effectively.
Not only that but supporting locally owned businesses has a measurable impact: according to a study by Michigan State University, for every $100 spent at a locally owned business, $73 remains in the local economy through wages, charitable contributions, taxes, and purchases from other local businesses. By choosing a local partner, your investment not only benefits your business, but also strengthens the community we all share.
3. Awards and Accolades: Indicators of Quality
Awards and accolades are often a good indicator of a company's quality and reliability. When evaluating MPS providers, take note of any industry awards or certifications they have received. These honors typically reflect a high level of service, customer satisfaction, and operational excellence.
Additionally, accolades can provide reassurance that the provider is recognized by peers and industry experts alike. This recognition can serve as a testament to their commitment to quality and customer service, giving you confidence in their ability to meet your printing needs.
4. Partner Dealer Benefits: No Commission, More Value
Choosing an MPS that operates as a partner dealer rather than a commission-based reseller can offer significant benefits. Partner dealers are often more invested in providing value and building long-term relationships rather than making quick sales. This means they are more likely to offer fair pricing, transparent deals, and tailored solutions that genuinely meet your business needs.
Without the pressure of earning commissions, partner dealers can focus on delivering quality service and support. This approach not only ensures you get the best possible value but also fosters a more trustworthy and collaborative business relationship.
Select a Partner That Can Offer All of This and More
Whether you’re running a small office with a single printer or managing a fleet of hundreds, we’ve built our business to support companies of every size. Because we’re proudly owned and operated right here in Michigan, we stay close to our clients—we don’t leave our territory, because local service is what we believe delivers the best results.
Being recognized as a Pros Elite 100 dealer and serving as an authorized Kyocera partner reflects our commitment to excellence, but what matters most to us is earning your trust and keeping your business running smoothly. That’s the standard we hold ourselves to every day.
Reach out today and find a Managed Print Service partner who truly understands your business and grows with you.
