The Impact of Caring

Kaitlyn Tracy Author: Kaitlyn Tracy Read Time: 3 min

At American Office Solutions, we find ourselves within an industry that is flooded with possibilities for consumers in need of commercial print devices. Whether they are simply weighing choices for a managed print provider or also considering self-maintenance of their copiers and printers, there is no shortage of options. For that reason, we often highlight our Culture of Care as one of the greatest differentiating factors for organizations considering the best way to satisfy their printing needs.   

It Defines Our Culture

Simply stated, culture defines who we are, what we do and how we operate. We’ve chosen care as the focal point of our company culture because we believe it’s where everything begins. Our team is encouraged to focus on the acronym C.A.R.E.S. which we have defined as Communication, Action-Oriented, Relationship-Driven, Evolve and Success. We want to be known as a company that cares for our clients in the best way possible. Such care originates when we communicate with one another well, are empowered to take action where needed, care for others above oneself and always look for ways to improve. It is only then that we, as a team, are able to serve our clients most effectively.  

It Differentiates Our Company

What sets us apart is not only our slogan “Building a Culture of Care Since 1969,” but the very tangible ways that we fulfill the statement. It begins with our client care team, who focuses the majority of their time getting to know our prospective and current clients better, scheduling device installations and answering a variety of questions. We also choose not to offer generic contracts for our print devices, but instead tailor a proposal to each unique organization. This is just one of the ways we exercise care toward our clients, both prospective and current.

It Measures Our Success

We are a Pros Elite certified company, which is one of the greatest honors within our industry and means that we are recognized as one of the top 100 companies across the U.S. This recognition exists as a result of meeting and exceeding stringent industry benchmarks. Our partnership with Pros Elite validates our claim of offering great service, which is a direct expression of our Culture of Care. Team members from AOS meet with Pros Elite representatives on a regular basis to monitor, measure and adjust, which enables us to serve our clients in the best way possible.

In addition to being recognized by Pros Elite, we also focus energies on our Net Promoter Score (NPS). Client satisfaction surveys generate our NPS score, directly linking it with the happiness of our clients. On a scale of 1 to 100, our average score for 2018 was a 95 and ranks competitively among other larger companies which we strongly believe can only be attributed to our focus on caring for clients on a daily basis.

At American Office Solutions, we recognize that caring is an important part of building relationships with clients whether it be first contact with our client care team, a proposal catered to each organizations’ unique needs or ongoing service and support with our technicians. If you are interested in experiencing our Culture of Care firsthand, we would be happy to start the conversation about how our team could best serve you and your organization. All you need to do is fill out our Free Needs Analysis.

 

 
 
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