Looking for reliable copier repair services in your area? Today we're breaking down the key things to look for. It all comes down to:
- Quick Response Time
- Certifications
- Remote Support
- Support Agreements
Find a Local Copier Dealer with less than 4 Hour Response Time
When choosing a copier repair services, we highly recommend looking for a copier dealer within your local area. Look for companies that offer a repair and response time of less than 4 hours. Many providers offer 4 hour response time where they will come and diagnose the problem. Look for less than 4 hour repair time not just response. This will ensure that your business will avoid prolonged downtime and have you up and running as soon as possible.
Local technicians should live in areas near you and understand the local market. They can diagnose and recommend the best options for repair based on their knowledge and experience. The best option might not be repairing your copier, but instead enrolling in a support service agreement. This agreement would include repairs as part of your monthly billing, helping you avoid costly one-off expenses.
Moreover, supporting local businesses by choosing local copier repair services helps boost the local economy. By investing in local services, you contribute to the growth and development of your community.
Seek Certified Repair Technicians
Seek out a team of certified technicians who specialize in copier repairs. The technicians should have undergone rigorous Manufacturers' training and have the necessary certifications to ensure high-quality repairs.
If you're unsure whether a technician is certified, be sure to ask about the metrics, accolades and partnerships they utilize to ensure you are getting a qualified representative.
Whether it's a hardware problem, a software glitch, or a complex technical issue, a certified technician should have the relationship with the manufacturer, the expertise and access to the diagnostics and parts to handle the job. They should be able to diagnose, identify and effectively fix the problem, ensuring that your copier operates smoothly and efficiently without disruption to your workflow.
Common Copier Issues and Solutions
Copiers can encounter various issues that can disrupt their performance. Before calling a repair technician, it may be worth trying to resolve some of the following copier issues internally:
- Paper jams: Paper jams are a common frustration when it comes to copiers. They can occur due to various reasons such as humidity, using the wrong paper size, overloading the paper tray, or using damaged or wrinkled paper. Some copier brands like Kyocera even provide on-screen guidance to pinpoint the exact location of the jam. To resolve paper jams, carefully remove the stuck paper. Some devices will have manual rollers you can use to help eject paper, or other obstructions. You can review your user manual to see if there are any special guides in removing a paper jam that's been poorly loaded.
- Streaks or Lines on Printouts: Streaks or lines on printouts can be attributed to not having the right paper settings selected, when using cardstock make sure to select the cardstock settings from your device. It may also be a simple solution like cleaning the slit glass on your device, which you can follow a video guide for below, without needing to call a repair service. If the issue persists even after cleaning the slit glass, we recommend contacting a professional copier repair company for further assistance.
- Error Messages: Error message can indicate a number of things from simple maintenance, low toner, to a more serious hardware malfunction. Following the on-screen instructions on the error message or consulting the user manual can help troubleshoot and resolve the issue. When in doubt, always try rebooting the device, turning it off and back on.
- Network Connectivity Problems: Network problems can prevent your copier from connecting to your computer or the network. Did you recently have a change to your network or equipment additions to your environment? Checking the network settings, restarting the copier and router, or contacting your network administrator may help resolve connectivity issues.
By understanding these common copier issues and their solutions, you can troubleshoot minor problems on your own before seeking professional assistance.
Cost of Copier Repairs
Just like car repairs there are two major factors that play into copier repair costs:
- Replacement Parts: If your copier requires replacement parts, the cost of those parts will be included in the overall repair cost. The availability and price of replacement parts can vary depending on the copier age, brand and model. If you have a Managed Print Service Plan your parts should be covered as part of your monthly charge.
- Labor Charges: Repair technicians will charge for their labor, which can contribute to the overall repair cost. The labor charges can vary but in excess of $150/hour would be expected for a certified technician.
Instead of paying for costly repairs, it is almost always advantageous to opt into a Managed Print Plan. Managed Print Plans start as low as $35/month and covers repair parts, labor, maintenance, and include toner replenishments complimentary of your service plan.
Consider Managed Print Services to Never Worry About Repairs Again
If you want to eliminate the hassle of repair costs and ensure the smooth operation of your copier, consider opting for managed print services that will ensure your office copy environment is always running. Here's why you should consider managed print services:
- Predictable Costs: With managed print services, you pay a fixed monthly fee that covers all your printing needs, including repairs and maintenance. This eliminates the uncertainty of unplanned repair costs and makes budgeting easier.
- Proactive Maintenance: Managed print service providers offer regular maintenance and monitoring of your copier. They proactively identify and address issues before they become major problems, reducing the need for costly repairs.
- Expert Support: When you choose managed print services, you gain access to a team of expert technicians who specialize in copier repairs. They have the knowledge and experience to handle any issues that may arise, ensuring quick and efficient resolutions. This may include effectively diagnosing and resolving your problem over the phone.
- Free Toner Replenishment: Managed Print Services offer additional features, such as toner monitoring. With this service, your toner levels are continuously monitored, and a replacement is automatically sent when you are running low. The toner is included in your service agreement, requiring no extra out-of-pocket expenses, saving you hundreds of dollars on replacement toner.
- Repair Parts Ready: Managed Print Services keep the most frequently needed replacement parts on hand so when you call in need of maintenance or repair they are ready to go and get your device operational in no time.
By considering managed print services, you can focus on your core business activities while leaving the management of your copier infrastructure in the hands of experts.
American Office Solutions a Michigan based Copier Company
American Office Solutions, a Michigan-based company, prioritizes quick response times and exceptional client support. With an impressive average response time of less than 4 hours, our team of local technicians scattered across Michigan is always ready to cater to your needs. As an acclaimed award-winning company, we place a strong emphasis on providing top-notch support. Contact us today to discover how we can assist you with your requirements. Even if you are located outside our service area, we encourage you to complete a form. Through our extensive network across the US, we aim to connect you with a suitable dealer.